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Dorothy
09-18-2020, 07:51 AM
I have her real name & e-mail address. She is locked out and can't get in. She sent an e-mail to someone? but hasn't gotten a response.

I can message the correct person her name and e-mail if needed.

Thanks!

cwilli26
09-18-2020, 07:57 AM
coolmom42
Dorothy - do you know what the error message is?

Dorothy
09-18-2020, 08:24 AM
@coolmom42 (https://www.debtfreefanatics.com/member.php?u=2137)
@Dorothy (https://www.debtfreefanatics.com/member.php?u=2197) - do you know what the error message is?

Will ask her

Dorothy
09-18-2020, 09:02 AM
message is that password doesn't match what is on file. Also, she & her husband both had trouble reading jumbled captcha letters (?) and being refused

coolmom42
09-18-2020, 09:30 AM
message is that password doesn't match what is on file. Also, she & her husband both had trouble reading jumbled captcha letters (?) and being refused

I can reset her password. Will send it to you and also email it to her. Give me a few. Also, I'm not sure where the captcha letters come in. Will try to figure that out.

*******

Sending you a PM with her new password. She can change it if she wants to. Emailing her too. Also temporarily turning off the captcha thing.

Dorothy
09-18-2020, 09:37 AM
She wasn't positive they were captcha letters - sending you message

texasred
09-18-2020, 12:44 PM
She wasn't positive they were captcha letters - sending you message

I am getting there. Thanks, Dorothy!

coolmom42
09-18-2020, 01:26 PM
YAY!

Captcha was set up for someone to make an account or change passwords. It looks harder to use than when it was first set up. I temporarily turned it off.

texasred
09-18-2020, 03:56 PM
How do I reset my password

coolmom42
09-18-2020, 07:26 PM
How do I reset my password

Sent you email

texasred
09-20-2020, 11:28 AM
I am still having trouble trying to reset my password. I am still using xxxxxxxx to login and the site won;t accept my new password.

Dorothy
09-20-2020, 12:46 PM
coolmom42 cwilli26 texasred would be good to delete the password in the above post

coolmom42
09-20-2020, 02:13 PM
@coolmom42 (https://www.debtfreefanatics.com/member.php?u=2137) @cwilli26 (https://www.debtfreefanatics.com/member.php?u=2392) @texasred (https://www.debtfreefanatics.com/member.php?u=2625) would be good to delete the password in the above post

Done. Thanks, Dorothy.
texasred I am not at home now. I will try to figure out what the problem is when I get home Monday or Tuesday. In the meantime, keep using the password I sent you.

texasred
09-20-2020, 06:39 PM
I just realized my error. thanks friends!