Help-I still cannot access any forums other than the visitors’ forum

[john-and-dee]

This has been ongoing since Christmas. I’ve tried different browsers, resetting passwords. I miss being able to read the different forums. Please help.

Thanks, Dee

[Dorothy]

I wish I could help! Hopefully a mod will help soon!

[coolmom42]

@john-and-dee (https://www.debtfreefanatics.com/member.php?u=2620)... did you get the email I sent you with a reset on your password? Did you try that one?


My only other suggestion is to use a computer with a newer operating system that has had updates installed. Try a newer Windows 10 or 11.

[Dorothy]

Have you tried accessing on your cell phone?

[john-and-dee]

I’ haven’t had any Windows computers for over 15 years. I also tried using my cell as suggested. I miss you guys.

[SueandTom]

I miss you, too!

[KVinKC]

A second password reset link has been sent to your email. Let us know if that works. KV

[john-and-dee]

Still not working. I even tried on a Windows based laptop.

[Dorothy]

what about setting up a new account and seeing if that works??

[john-and-dee]

I’d have to set up another email address; the system won’t allow another user I’d with the same email. Google is not liking any of my suggestions fora a new email.

[wintersong]

@mods
If you deleted john-and-dee's account, would that work? When I search Members, Spoiled_Li'l_Boy is no longer listed...so if Dee were no longer listed, could she just start all over and re-register with her own email? Spoiled's posts are still here even though he's not in the member list, so I would assume dee's posts would not be deleted either if she were deregistered...
Unless deregistration by moderators sets up some sort of block on email addresses...
Just a thought, but I am no computer person.

[Dorothy]

I would be tempted to make an em to use ONLY for DFF (or when you want to give a trash email) - something like DFF4pasword@gmail.com

[coolmom42]

john-and-dee

I think I found the problem. At some point, you should have received an email requesting confirmation of your account creation, and clicked on a link in it. Either that email never got sent or you never responded. Because of that, you were in a usergroup called "users awaiting email confirmation." Which is why you could never log in.

I changed your usergroup to "registered users" which is what it should have been all along. You should be able to access forums. Your password should be the last one you used. If you need me to reset your password, I can, and can email it to you.

I have no idea how or when your usergroup got changed. I am so sorry for the continuing problem. Please let us know if you need more help.

[john-and-dee]

Diane is awesome! She figured out the issue for me. Thanks again!

[1Maryann]

Diane is awesome! She figured out the issue for me. Thanks again!
Yay, and welcome back!

[wannabedebtfree]

Diane is awesome! She figured out the issue for me. Thanks again!

Welcome back!

[john-and-dee]

Thank you. I really missed everyone.

[john-and-dee]

Thanks

[KVinKC]

@john-and-dee (https://www.debtfreefanatics.com/member.php?u=2620)

I think I found the problem. At some point, you should have received an email requesting confirmation of your account creation, and clicked on a link in it. Either that email never got sent or you never responded. Because of that, you were in a usergroup called "users awaiting email confirmation." Which is why you could never log in.

I changed your usergroup to "registered users" which is what it should have been all along. You should be able to access forums. Your password should be the last one you used. If you need me to reset your password, I can, and can email it to you.

I have no idea how or when your usergroup got changed. I am so sorry for the continuing problem. Please let us know if you need more help.

I think this email issue might crop up it's ugly head with our new users as well. This email issue was here, with vettedrmr and now with the LLNOE people trying to join.

[financial_mom]

This has been ongoing since Christmas. I’ve tried different browsers, resetting passwords. I miss being able to read the different forums. Please help.

Thanks, Dee

I hope you get your issues resolved soon. I love reading anything you have to say.