not saving my password when i do a reset. Lockedout
tmw-jmw
not saving my password when i do a reset. Lockedout
tmw-jmw
tmw-jmw
When you reset your password, you are mailed a new password.
After you log in with that password, you should make it a point to change your password to something else that wasn't sent by email. You can do that on this page after you have gotten your temporary password. Note that the "current" password on that page should be your temp password.
The lockouts happen after 5 failed attempts to log in, which must be endured as I cannot override them. I would encourage you to not go past two failed password attempts next time before you try to reset your password again.
I realize that the password process is painful sometimes - this software works very hard to keep out spammers - but if you go slowly and read each screen very carefully and wait for emails when told they'll be sending, you should get through it all ok.
If not, you should be able to reply to this thread. If you have further troubles please supply detailed information on exactly what steps you took in trying to change your password.
Thanks
G
If you're having trouble logging in or any other tech support issues, or if you have a question about the software, please post them in the Visitor's Corner.
If you need to reach me about something more private, please contact me via private message.
Reaching out to me privately may not result in a quick response. Posting in the Visitor's Corner ensures other staff members will see your post as well and may be able to help you more quickly.
Also, as far as I know, none of the staff here are psychics, so if you are reporting an issue, and want help, then please take the time to be as detailed as possible. The more effort you put into describing the problem, the more we'll put into solving it.
I do this and it is not saving my pw. Everytime i leave the forums and come back I am locked out again. I go to my profile and change it after i get a email pw and it will lock me out once i leave the page. I am saving it. I don't know what else to do.
Tammy & Jim
B1 DONE
B2 In Progress
Well you're logged in now. Try this:
Log out and back in (and remember to check "Remember Me", right now, using your new password. If it works, or if it fails, DO NOTHING ELSE - TRY ONLY ONCE - then come back here and post results.
If you're having trouble logging in or any other tech support issues, or if you have a question about the software, please post them in the Visitor's Corner.
If you need to reach me about something more private, please contact me via private message.
Reaching out to me privately may not result in a quick response. Posting in the Visitor's Corner ensures other staff members will see your post as well and may be able to help you more quickly.
Also, as far as I know, none of the staff here are psychics, so if you are reporting an issue, and want help, then please take the time to be as detailed as possible. The more effort you put into describing the problem, the more we'll put into solving it.
Or you could hang around for half an hour after I post this then leave w/o checking on your thread...
If you're having trouble logging in or any other tech support issues, or if you have a question about the software, please post them in the Visitor's Corner.
If you need to reach me about something more private, please contact me via private message.
Reaching out to me privately may not result in a quick response. Posting in the Visitor's Corner ensures other staff members will see your post as well and may be able to help you more quickly.
Also, as far as I know, none of the staff here are psychics, so if you are reporting an issue, and want help, then please take the time to be as detailed as possible. The more effort you put into describing the problem, the more we'll put into solving it.
Repeat after me: "We love our users ... we love our users ..."
If you're having trouble logging in or any other tech support issues, or if you have a question about the software, please post them in the Visitor's Corner.
If you need to reach me about something more private, please contact me via private message.
Reaching out to me privately may not result in a quick response. Posting in the Visitor's Corner ensures other staff members will see your post as well and may be able to help you more quickly.
Also, as far as I know, none of the staff here are psychics, so if you are reporting an issue, and want help, then please take the time to be as detailed as possible. The more effort you put into describing the problem, the more we'll put into solving it.
Please describe exactly what you're doing. Because it sounds like you're saying that you update your password and then you're automatically locked out.
I don't know what that means. Can you write down, step by step, what you do and how you get locked out?
tmw.jpg
You got back in yesterday after the latest posts to this thread, so can I assume now that your issue has resolved itself?
If you're having trouble logging in or any other tech support issues, or if you have a question about the software, please post them in the Visitor's Corner.
If you need to reach me about something more private, please contact me via private message.
Reaching out to me privately may not result in a quick response. Posting in the Visitor's Corner ensures other staff members will see your post as well and may be able to help you more quickly.
Also, as far as I know, none of the staff here are psychics, so if you are reporting an issue, and want help, then please take the time to be as detailed as possible. The more effort you put into describing the problem, the more we'll put into solving it.
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